Browse our customer FAQ
Knowledge Base
Do you need to set-up your new email account or modify an existing one?
Would you like to know what features your hosting account offers? Many
common questions can be found in our customer knowledge base.
This is where you will find on-line tutorials, e-mail account set-up, login
instructions and Customer Frequently Asked Questions.
Login to your client account and "Open a Trouble Ticket"
Current clients receive priority service when submitting a trouble ticket
through your client account. Just login with your assigned username
and password. From the control panel you can open, review or close
trouble ticket support requests.
If you can't find the answer to your question in our FAQ Knowledge Base and
need immediate assistance, why not let our live operator help you with your Billing, Sales or Support
questions? If they are not available you will be directed to leave a
trouble ticket.
Emergency Email Pager
This should ONLY be used in the event of a critical situation that has
persisted without resolution for more than 60 minutes, and you have
submitted a Trouble Ticket and have received no updates on our website or
via email. In all other instances please use the resources above for
assistance. Frivolous use of this service will result in your being
billed at our hourly rate of $65.00 per hour.
